Giant Otter Blog

A Crash Course in Better Chatbots: Part 2

Posted by Giant Otter Team on Mar 13, 2018 8:00:00 AM

In our last post, we looked at the essentials of automated live chat, as well as the all-too-common “top-down” chatbot development method most platforms perpetuate.

We at Giant Otter hate to see good bots go bad because of this flawed approach — one that starts them from scratch and leads them to the scrap heap.

AI-based chatbots can stand toe-to-toe with human help desk technicians and customer service agents. Their construction just has to start from the bottom up.

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A Crash Course in Better Chatbots: Part 1

Posted by Giant Otter Team on Feb 16, 2018 2:38:00 PM

You’ve met Siri, chatted with Alexa, and said okay to Google. And you’re sure: Chatbot technology is right for your business. (It’s a conclusion a lot of companies are coming to.)

R2 got Luke out of a jam or two, and you’re expecting your bot to do the same for you. But you should know that, out of the box, your bot can’t even say hello, much less help you blow up the Death Star.

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